Beware of Horrible Communication

My husband and I intended to stay here in early February. On several occasions we reached out to customer service regarding damage from the hurricane. A letter was sent that only said “some amenities may not be available”. We requested to speak with someone local who could explain the current status of the area. We were never given that opportunity. We were staying nearby and decided to drive up to see the condo and were alarmed to see that the surrounding area was a total construction zone. Scaffolding and construction equipment cluttered the parking lot. This was an uninviting atmosphere and exactly what we did not want to contend with. We knew immediately that we would not stay there. We felt were were misled concerning the conditions of the area. We spoke with people who were staying there and they were very unhappy. Again, we reached out to the given contact number and asked to speak with someone local. We were then connected with the regional manager who said she could not help us. We were told by the regional manager that she understood our concerns and she would have her manager call us. We waited several days and that never happened! We knew we were past the cancellation date, but we felt totally misled and frustrated that we could never even speak to anyone local. We would have appreciated an opportunity to discuss this further and look for an agreeable resolution. It appears doubtful that they will ever contact us. Obviously they wanted to get renters into these condos quickly whether they were ready or not! Some people may not have minded these conditions, but we did and we tried to avoid this by contacting them ahead of our visit. Clearly, communication is not a priority for this company.

Stayed: February 2024 Submitted: March 10, 2024

Owner

This condo Crescent Arms 501 North is a Direct Front 180 Degree View of the Beach & Gulf of Mexico Some of the Reviews are not our Condo Joan

Stayed: June 2023 Submitted: June 20, 2023

Great Location -Very Clean Pool/Grounds

Great condo, accross from Siesta Key Beach and No Parking needed! Everything you need to stay for a great vacation is right here at 411 Crescent Royale Condominiums.

Stayed: March 2023 Submitted: March 25, 2023

Beach west side

The place was very clean. The kitchen was well equipped Liked the the decks on both levels. The place is close to the beach. One caveat- time for new living room furniture.- the sofa has its day.

Stayed: February 2023 Submitted: March 20, 2023

Siesta Key Very Nice

Siesta Key is a beautiful place, close to the beach and the beach is beautiful. Shops and restaurants are within walking distance.

Stayed: January 2023 Submitted: February 20, 2023

great house, great location

great house, newly remodeled, comfortable and well appointed; great location, close to 2 pools and beach, easy walk to shops and restaurants nearby or short drive to Siesta Village. Will definately consider a return trip to this great house and location.

Stayed: February 2022 Submitted: March 06, 2022

Vacation

Sorry we never made it because of finances and availability. Will try again next year because we really liked the unit and it’s location!

Stayed: March 2020 Submitted: March 31, 2020

Great beachfront

Terrific location on Crescent Beach - just as beautiful as Siesta Beach but less busy. Comfortable and clean condo in secure building and complex. Even when evenings were cool or too windy, we enjoyed gorgeous sunsets from the screened in lanai.

Stayed: January 2019 Submitted: February 04, 2019

Perfect island stay

The house was perfect, everything as described. It was clean, and the bed I had was amazing. Very nice linens. The House had everything you could possibly need. Very pet friendly. I love Matlacha So it was a perfect rental for me.

Stayed: January 2019 Submitted: January 19, 2019